Terms and Conditions | Golden Moments | Singapore

Membership Private Notice

Here at Golden Moments Holding Pte Ltd we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by you. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:

• The personal data we collect

• How we collect your data

• How we use your data

• Marketing preferences, adverts and cookies

• Links to other websites and third parties

• How we share your data

• Your rights

• Changes to this privacy notice

• How to contact us

Terms and Conditions

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.goldenmoments.sg (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

1. INFORMATION ABOUT US

1. www.goldenmoments.sg is operated by Golden Moments Holding Pte Ltd (“We”). We are a company registered in Singapore under company number 201714961K and with our registered office at 110 Lorong 23 Geylang S(388410). Our email address is [email protected].  1. www.goldenmoments.sg is operated by Golden Moments Holding Pte Ltd (“We”). We are a company registered in Singapore under company number 201714961K and with our registered office at 110 Lorong 23 Geylang S(388410). Our email address is [email protected]. 

2. SERVICE AVAILABILITY

1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

3. YOUR STATUS

1. You may only purchase Products from us if: 

a) you are an authorised user of the credit or debit card used to pay for your order; and,

b) are resident in a country that We deliver to (please see our “Deliveries” page here for further information).

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason). 

2. We will not process your order until payment has been received in full. 

3. As soon as you place your order, We start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

5. DELIVERY

1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation. 

2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, We may end the Contract and clause 13 will apply. 

3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. 

4. You will own the Products once We have received payment in full.

5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer’s display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

7. PRICE AND PAYMENT

1. The price payable for the Products shall be as shown on our site in Singapore Dollars (SGD), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices exclude delivery charges which are payable in addition and shown separately during the checkout process. 

2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted.

3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa and Mastercard

4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. 

5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. 

6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

8. YOUR RIGHT TO CANCEL THE CONTRACT

1. If you are a consumer in Singapore, you have a legal right to cancel a Contract if product is damaged or flawed.

2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us. The easiest way to do this is to contact us by email at [email protected] or send in an enquiry via our website – www.goldenmoments.sg.  2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us. The easiest way to do this is to contact us by email at [email protected] or send in an enquiry via our website – www.goldenmoments.sg. 

9. RETURNS

1. As an alternative to using your rights under clause 8.1, you may wish to return an item personally. 

10.  FAULTY PRODUCTS

1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. 

2. If you consider that any Product We have supplied is damaged or mis-described, please notify us using the contact details set out in clause 8.2. You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.

3. Please contact us regarding faulty or defective products within 3 days of delivery for fresh durians products and within 7 days of delivery for cakes. After the aforementioned period we will refuse to refund or replace the products.

12. OUR RIGHTS TO CANCEL THE CONTRACT

1. We may end the Contract at any time by writing to you if: 

a) you do not make any payment to us when it is due;

b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or 

c) you do not, within a reasonable time, allow us to deliver the Products to you.

2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.

3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

13. OUR LIABILITY

1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

14. EVENTS OUTSIDE OUR CONTROL

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. 

3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

15. INTELLECTUAL PROPERTY RIGHTS

1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

16. OTHER IMPORTANT TERMS

1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. 

2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail. 

3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. 

4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. 

5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. 

9. Please note that these terms and conditions are governed by Singapore law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by Singapore law, except that if you are not resident in Singapore then Singapore law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of Singapore, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. 

17. AFTER-SALES SERVICE

1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to [email protected]

2. If you have any complaints these should be addressed in writing to Golden Moments by email to [email protected].

18. SPIN AND SURE WIN / GIVEAWAY EVENTS

  1. All giveaway events require a minimum of 5 participants to kick-off, otherwise the prizes will be reassigned to the next giveaway event.

Terms of Use

These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.goldenmoments.sg (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site.

Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference.

By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

Information about us

www.goldenmoments.sg is a site operated by Golden Moments Holding Pte Ltd (“We”). We are a private limited company registered in Singapore under company number 201714961K and with our registered office at 110 Lorong 23 Geylang S(388410). 

Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. 

Our Privacy Notice here (which sets out the terms on which We process your personal data) and our Cookie Policy here (which sets out information about the cookies on our site) will also apply to your use of our site. 

Changes to these Terms of Use

We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time. 

Access to our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Your account and password

You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.

We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Your use of our site

You may use our site only for lawful purposes. You may not use our site:

• in any way that breaches any applicable local, national or international law, regulation or code of practice;

• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

• in any way that infringes any intellectual property right or right to privacy; and/or

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.

You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use.

Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

Interactive services

We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. 

By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. 

We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of Golden Moments Holding Pte Ltd or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not.

If you wish to complain about information or materials uploaded to our site by other users please contact us on [email protected].

Content standards

You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. 

User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in Singapore and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees.

User Content must not: 

• contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 

• infringe any intellectual property right of any other person;

• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

• be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;

• disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information; 

• be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

• give the impression that it emanates from us, if this is not the case; 

• advocate, promote or assist any illegal activity or unlawful act; or 

• contain any advertising or promote any goods or services or links to other websites. 

We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. 

Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards. 

Viruses, hacking and other offences

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Intellectual property rights

All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our trade marks are registered under

GOLDEN MOMENTS and the logos for these marks are trade marks of Golden Moments Holding Pte Ltd. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above. 

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability in respect of your use of our site

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user: 

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;

• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and 

• We will not be liable for:

o loss of profits, sales, business, or revenue;

o business interruption;

o loss of anticipated savings;

o loss of business opportunity, goodwill or reputation; 

o waste of management or office time; or

o any indirect or consequential loss or damage.

If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). 

The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.

Our rights

If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary. 

Linking to our site

You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. 

Any other linking to our site is prohibited without our prior written consent. 

You must not establish a link to our site:

• in a way that is not fair or legal or which damages our reputation or takes advantage of it; 

• in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or

• in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above. 

You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact [email protected]

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Applicable law

Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by Singapore law. If you are a consumer, your use of our site will be governed by Singapore law, except that if you are not resident in Singapore then Singapore law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

Contact us

If you wish to contact us in respect of our site, please contact us at [email protected].

Thank you for visiting our site.

Cookie Policy

It’s not one of those tasty treats (Bummer!). Cookies are small files of text and numbers which are downloaded to your device when you visit a website if you agree to the website doing so. Cookies are then sent back to the website on each subsequent visit, or by other websites that recognise that cookie.

Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to let you navigate between pages more efficiently, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The family of websites operated by or on behalf of Golden Moments (the “Services”), including, but not limited to, websites located at www.goldenmoments.sg our mobile application(s), our blog(s), and any other website(s) owned and/or operated by Golden Moments and any of their associated webpages, are committed to implementing policies and procedures designed to protect your privacy and security, in addition to providing you with the best possible online experience. We use cookies to distinguish you from other users of Golden Moments. By continuing to browse the website, you are agreeing to our use of cookies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services and advertising performance analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or tracking/targeting/advertising cookies.

Unless you have blocked cookies, our system will issue cookies and download them onto your device when you use our Services. However, if you do block cookies (including essential cookies) you may not be able to access all or parts of our Services.

Returns Policy

Received a damaged item? We’re really sorry to hear that you’ve received a product that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ form, to help us get this fixed for you ASAP, when you first contact us please include the following information; Your Name, Email, Subject and your enquiry. The product name and code can be found on your order confirmation email. If you contact us via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.